Support

Globzy Help Center

Need help with your account, safety, or app experience? Use the options below. We review support requests daily and urgent safety reports as quickly as possible.

Contact Support

For general questions, login issues, or app troubleshooting:

  • Email: globzyapp@gmail.com
  • Typical response: within 24 hours
  • Safety, login, and account-access cases are prioritized
  • Include your device model and app version for faster help

Billing & Premium (Android)

Optional Globzy Premium subscriptions are purchased through Google Play and remove ads while active. Weekly, monthly, and annual plans unlock the same benefits, including unlimited messages and translations, profile insights (who viewed or liked you), advanced filters, Voice Intro, icebreakers, chat wallpapers, and more.

  • In the app: open Settings, then tap the Premium card or Premium badge
  • Free users may see AdMob ads; available users can manage consent in Settings > Ad Preferences
  • Manage or cancel: Google Play subscriptions
  • If Premium does not activate, use Restore in the Premium screen while signed in to the same Globzy account
  • Receipts and charge disputes: start with Google Play help, then email globzyapp@gmail.com with your Google account email, Globzy account email, and order details

Safety & Abuse Reports

If you face harassment, impersonation, or harmful behavior:

  • Email: globzyapp@gmail.com
  • Use in-app block and report features immediately
  • Report categories include spam, fake profiles, harassment, inappropriate content, and underage concerns
  • For emergencies, contact local authorities first

Account & Data Requests

Need account deletion, privacy data access, or profile support?

Quick Troubleshooting

  • Update to the latest app version
  • Check your internet connection
  • Restart the app and sign in again
  • Still stuck? Email support with screenshots

Terms of Service: View terms

By contacting support, please avoid sharing passwords, OTPs, or sensitive payment information.
Frequently Asked Questions
Complete your profile details — add a bio, profile photo, and the languages you speak. Also make sure Settings → Privacy → Show in Discover is enabled. Profiles with a photo and bio are discovered more often by other users.
Check that Globzy has system notification permission enabled in your device's Settings → Apps → Globzy → Notifications. Also open Globzy → Settings → Notifications and confirm the toggles you care about are on. You can also manage email updates (like activity summaries and friend suggestions) from the same Notifications screen. On Android, ensure battery optimization is not restricting Globzy's background activity (Settings → Battery → App battery usage → Globzy → Unrestricted).
Open the user's profile and use the block and report controls (three-dot menu or the Report button). Select the report category that best fits — spam, fake profile, harassment, inappropriate content, or underage concern — and add any relevant context. Safety reports are reviewed and prioritized by our team. You can also email globzyapp@gmail.com for urgent cases.
Globzy stores only the data needed to run the service and secures all connections with HTTPS/WSS. Your profile visibility, who can message you, online status, last seen, age display, read receipts, and Discover feed visibility are all under your control in Settings → Privacy. You can also block any user instantly from their profile. See our full Privacy Policy for details.
General queries (billing, bugs, account help) are usually answered within 24 hours. Safety, login, and account-access issues are handled with higher priority. For urgent safety concerns email globzyapp@gmail.com directly with "Urgent Safety Report" in the subject line.
Voice Intro lets you record a short audio clip (up to 15 seconds) that plays on your profile — a great way to make a more personal first impression. Recording and editing Voice Intro is a Globzy Premium feature; once recorded, anyone can hear it for free. To add one, upgrade to Premium via Settings → Premium, then go to Profile → Voice Intro, tap record, and save.
Swipe left on any conversation in your Chats list and tap the pin icon. Pinned chats stay at the top so you can quickly return to important conversations. Free accounts can pin up to 3 conversations; Premium unlocks more. Swipe left again to unpin.
Globzy Premium (Android, via Google Play) removes ads and unlocks benefits such as unlimited daily messages and translations, full lists of who viewed or liked your profile, advanced discovery filters, Voice Intro, more profile photos and languages, a longer bio, native-language icebreakers, the full chat wallpaper collection, photo filters, bio translation, and peak activity insights. Open Settings → Premium in the app for the current comparison table and pricing in your region.
Yes. Free accounts may have daily limits such as 5 messages and 10 translations per day, up to 3 pinned chats and 3 profile photos, English-only icebreakers, and teaser-only profile view/like lists. Limits are shown in the app when you reach them. You can watch optional rewarded ads for some bonuses (like extra translations) or upgrade to Premium to remove limits and ads.
AI Companions are AI-powered profiles you can chat with anytime. They are clearly marked with an AI badge in Explore, on profile pages, and in the chat header, so you always know you are talking to AI and not a real person.